At MIG Switch.nl, your satisfaction is our priority. We strive to ensure that every purchase meets your expectations. If for any reason you are not completely satisfied with your order, we’re here to assist you.
14-Day Hassle-Free Returns
You have 14 calendar days from the date you received your item to initiate a return. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
Return Policy: We accept returns for special pre-order items under the following conditions:
- Refund requests must be made within 14 days of receiving your delivery.
- Items must be unused, unopened, and sealed in their original packaging.
- Customers are responsible for the cost of return shipping.
Acceptance of Open/Used Items
Open or used items may be returned, but additional costs may apply. These costs will be determined upon inspection of the product, with a minimum deduction of 20% from your refund. Please ensure all branded packaging is intact to avoid further deductions.
To start a return, please follow these steps:
- Contact our customer service team at info@migswitch.nl within 14 days of receiving your item to request a return authorization.
- Our team will guide you through the return process and provide you with the necessary instructions.
Return Shipping
Customers are responsible for return shipping costs unless the return is due to an error on our part, such as shipping the wrong item or the item arriving damaged. We recommend using a trackable shipping service and purchasing shipping insurance for returns.
Warranty and Damaged/Faulty Items
If you suspect your item is faulty, please notify us within 14 days of receiving your delivery. Upon receipt of the faulty item, we will investigate and determine the appropriate course of action, which may include offering a replacement or issuing a refund at our discretion. Please note that understanding how the device works is essential, as failure to do so does not constitute a faulty item.
Refund Process
Once we receive and inspect your return, we will notify you via email regarding the approval or rejection of your refund. If approved, your refund will be processed, and the credit will be automatically applied to your original method of payment within 30 days.
Contact Us
If you have any questions about our return policy, feel free to contact us at info@migswitch.nl